Privacy Policy

Link Enterprise Solutions Pty Ltd  (we, us) is committed to protecting your privacy. We hope this policy will help you understand how we collect, use and safeguard the personal information you provide to us.

This Statement of Privacy Policy applies to the Link Enterprise Solutions platform and website and governs data collection, storage and usage. By using the Link Enterprise Solutions platform and website, you consent to the data practices described in this Privacy Policy.

By registering on our website, platform and/or marketplace, you consent to Link Enterprise Solutions maintaining, recording, holding and using the personal data we collect about you. All data is collected lawfully and maintained in accordance with Australian privacy law.

We may combine personal information we receive about you with other information we hold about you. This includes information received from third parties and our suppliers. We take all reasonable steps to ensure the personal information we hold is protected from misuse, interference and loss, and unauthorised access, modification or disclosure by the use of various methods, including secure storage.

Where we store your personal information with a third-party data storage provider, we require them to keep it secure and only use or disclose it for the purpose for which it was provided.

What personal information do we collect from you?

When you visit Link Enterprise Solutions , we collect personal information about you to enable us to process and deliver your order/request.

This information may include:

  • Your name.
  • Your contact details, including your demographic information, such as postcode, street address, email and/or telephone.
  • Your credit card or bank account information.
  • Your preferences and/or opinions.
  • Your browser sessions, including and not limited to geo-location data, device, statistics, etc.
  • Your access and use of our website, platform and/or marketplace, including and not limited to cookies, IP address, type of operating system, type of browser, etc.
  • Additional personal information provided to us, directly or indirectly, including and not limited to associated social media platforms, associated applications, etc.
  • Other information relevant to our services, such as surveys, products and services we have provided and/or enquired.

We may collect these types of personal information directly from you or from third parties.

We may collect your personal information from you when you order any products, interact with us (such as through our website or through social media). This may include information such as product preference information and other usage data. We may collect your personal information from third parties where you have agreed with them that your information may be disclosed.

In addition, we collect information regarding activity on our website and other services, such as the number of visitors to the website or application, the date and time of those visits, the number of pages viewed, navigation patterns and, where relevant, the websites visited before visiting the website.

How and why we use your personal information

On our website and platform your visits are associated with cookies which are unique identifiers. This information may be collected on Link Enterprise Solutions behalf by web analytics companies. This information provides us with statistics we can use to analyse and improve our websites and our products and services. The information we collect may be used to allow us to present or send you offers that we feel will be of interest to you.

Link Enterprise Solutions  (and trusted partners acting on our behalf) may collect and use your personal data:

– to provide goods and services to you;

– to verify your identity;

– with your agreement, to contact you electronically or otherwise about promotional offers and products and services which we think may interest you;

– for customer service and market research purposes – to better understand your needs; and

– where we have a legal right or duty to use or disclose your information.

How you can access and, if necessary, change the personal information we hold

You can ask us what data we hold about you at any time, and you have the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you.

In many cases, we can assist you promptly and informally with such requests. In other cases, we may seek to verify your identity and ask you to make your request in writing, and we may refuse such requests where the law allows us to do so. If for any reason you are concerned the personal information we hold is not correct, please visit the website, log into your account and your personal information will be made available for review and change in the ‘My Account’ section.

In the event you wish to complain about how we have handled your personal data, or if you believe we breached the Australian Privacy Principles under the Privacy Act 1988 (Cth) or a registered Australian Privacy Principles Code, please contact us using at the information available on our website, platform and/or marketplace.

If you are still not satisfied, you can contact the Australian Information Commissioner, or if you are in the European Economic Area, the supervisory authority in your country.

Disclosure of your personal information to third parties

By providing us with your personal information, you consent to the disclosure of your personal information to third parties. We may disclose your personal information to:

  • Third party service providers, including and not limited to IT service providers, data storage, web hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators.
  • Our employees, contractors and/or related entities.
  • Our existing or potential suppliers, agents or business partners including wineries, their delivery partners, etc.
  • Credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for and/or supply goods or services.
  • Courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.
  • Third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia, such as Facebook, Instagram, Google, etc.

Use of cookies and web beacons

We may use cookies on our website from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our website from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

We  use cookies or similar technologies to analyse trends, administer the website, track users’ movements around the website and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level but, if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

We partner with third parties to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you with advertising based on your browsing activities and interests.

Links to other websites

Our website, platform and/or marketplace may contain links to other websites. We do not have any control over those websites, and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Revision to this policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on our website. We encourage you to review this page periodically for the latest information about our privacy practices.